Customer Service

Like so many mainstream airlines, Air-France KLM are launching a sub-brand to try and get greater market share. The usual model (see BA launching 'Level' and Lufthansa with 'Eurowings') is…

The french cookware manufacturer, almost 100 years old, with a reputation for quality has surpassed all customer expectations by replacing a 40 year old pan, bought in a charity shop. Now that’s…

Businesses that cultivate a strong feeling of belonging and have a motivated team, will see a lower turnover of staff, higher productivity and improved customer service. A sense of…

Maplin have modernised – creating a fresh new look, updating the brand and refitting stores, to focus on the rapidly growing smart-home market. Maplin has always felt a little ... odd. As a regular…

Co-op has become the latest brand to delve into its past, to find a more engaging, less corporate look for the present. Guided by strong social values such as; self-help, self-responsibility,…

CMC Partnership provides open enrolment public Prosci® change management practitioner training, delivered across the UK and Ireland. With an increasing schedule of events, CMC needed an efficient…

Blackberry's Double Whammy The media went to town when Blackberry’s recent server issues caused their BBM messaging service to crash. We all heard about it, but were you directly affected? With a…

You would think that an aeroplane would be one of the most technologically equipped forms of transport, at least you’d hope. We were interested to read about British Airways’ trial adoption of the…