Salesforce - Not A Great Fit For Everyone?

Ever used the CRM platform Salesforce? What did you think? That's what James asked his Twitter followers a couple of weeks back, and like any business worth their salt should, Salesforce responded directly. When James elaborated by telling them we were struggling with the usability, their representative admitted: "It's not a great fit for all". A case for putting the customer service team in a session with your PR people before they're set loose on social media!